2. Amakipkip Return & Exchange Policy
Last Updated: March 20, 2026
We want you to be fully satisfied with your Amakipkip gear. Because we operate globally, our return policy is designed to comply with the South African Consumer Protection Act (CPA) and US Federal Trade Commission (FTC) guidelines.
2.1. The "Change of Mind" Policy (Cooling-Off Period)
We offer a "no-questions-asked" return window for items in their original, unworn condition.
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South Africa (ECTA Compliance): You have 7 days from the date of receipt to cancel your electronic transaction for any reason.
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USA & Global: We extend a 14-day return window from the date of delivery for all international orders.
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Conditions: Items must be unwashed, unworn, with all original tags attached and in original packaging.
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Costs: For "Change of Mind" returns, the customer is responsible for return shipping costs and any associated duties.
2.2. Defective, Damaged, or Incorrect Items
If we missed a beat and sent you something less than perfect, we will make it right at no cost to you.
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Statutory Warranty (South Africa): In accordance with Section 56 of the CPA, all products carry an implied 6-month warranty against defects. If an item is found to be defective within 6 months of delivery, you are entitled to your choice of:
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A full refund.
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A replacement.
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A repair (where applicable).
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USA & Global: If an item arrives damaged or is "not as described" (FTC Mail Order Rule), we will provide a prepaid return label and issue a full refund or replacement.
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Note: This warranty does not cover "fair wear and tear," damage caused by negligence, or failure to follow care instructions (e.g., incorrect washing).
2.3. Non-Returnable Items
For hygiene and legal reasons, the following cannot be returned unless they are defective:
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Sale/Clearance Items: All "Final Sale" items are non-returnable (except where prohibited by the CPA for defects).
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Underwear & Swimwear: Due to health and hygiene regulations.
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Custom/Personalized Gear: Items made to your specific specifications.
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Gift Cards: Non-refundable and cannot be exchanged for cash.
2.4. How to Initiate a Return
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Log In: Visit https://account.amakipkip.com to start your return request.
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Approval: Once your request is reviewed, you will receive a Return Authorization (RA) number and shipping instructions.
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Ship It: Pack your items securely. For South African customers, we can arrange a courier collection (fees may apply for non-defective returns). For US/Global customers, please use a tracked service.
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Inspection: Once received at our Johannesburg or US hub, we will inspect the items within 3–5 business days.
2.5. Refunds & Processing Times
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Method: Refunds are issued to the original payment method.
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Timeline: * South Africa: Refunds are processed within 15 business days of the return being approved (CPA requirement).
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USA/Global: Refunds typically reflect in your account within 7–10 business days, depending on your bank.
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Deductions: Original shipping fees and international customs duties are non-refundable for "Change of Mind" returns.
2.6. Exchanges
Due to high demand and limited drops, we cannot always guarantee an exchange for the same style/size.
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If you need a different size, we recommend returning the original item for a refund and placing a new order immediately to secure your stock.
2.7. Contact Us
For any questions regarding your return, please reach out:
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Email: amakipkiponline@gmail.com
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Subject Line: RETURN [Your Order Number]