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Delivery Information

At Amakipkip, we treat every shipment as an extension of our brand promise: fast, safe, and sustainable delivery—worldwide.

This policy replaces all previous versions and has been drafted in accordance with the South African Consumer Protection Act, our courier partners’ service conditions, and international customs regulations.

Please note: All deliveries are fulfilled through trusted third-party courier services. While we aim to meet all advertised timeframes, delays may occasionally occur due to courier routing, weather, strikes, customs inspections, or other unforeseen factors.

If your parcel is delayed, lost, or arrives with issues, please contact our support team at info@amakipkip.com. We’ll immediately escalate the matter and ensure resolution is handled quickly and transparently.

1. Domestic Shipping – South Africa

PLEASE NOTE: Online orders are not dispatched on weekends or public holidays.

You will receive a tracking link via email and SMS once your parcel has been booked.

1.1 Express Courier – FREE

- Fastway Couriers (door-to-door)

- Estimated delivery time: 2 to 7 business days

1.2 Special Outlying Area (SOA) – FREE
If Fastway flags your suburb as “not serviced” or “special outlying,” our team will contact you to arrange an alternative method. You may choose:

- PAXI (Store-to-Store) – Collect at your chosen Pep store

- PostNet (Store-to-Store) – Collect at your chosen PostNet branch

No extra fees apply. You'll be notified via SMS when the parcel is ready for collection.

2. International Shipping

We ship to over 220 countries via DHL Express.

- Carrier: DHL Express

- Rate: Displayed at checkout

- Transit time:

Urban: 2 to 7 business days

Remote areas: 4 to 14 business days

Important: The recipient is responsible for paying any local VAT, customs duties, brokerage, or clearance fees.
If your address is in a DHL-designated remote area, a surcharge may apply—we will request your approval before dispatching.

3. Tracking & Delivery

- Tracking links are sent via email and SMS once the parcel is dispatched.

- A signature or PIN (for PAXI/PostNet) is required on delivery.

- If delivery fails after 2 attempts, the parcel will be returned to us. Re-shipping fees may apply.

4. Lost, Damaged, or Stolen Parcels

While in transit:
All shipments are insured. If your tracking stalls, contact us at info@amakipkip.com within 48 hours of the last scan event.

After delivery:
Claims for damages or missing items must be submitted within 24 hours of receipt. Please include clear photos of the outer box and product.

5. PO Boxes & Military Addresses

Courier services cannot deliver to PO Boxes or APO/FPO (military) addresses. Please provide a valid physical address or opt for PAXI/PostNet if you're within South Africa.

6. Customer Support

- Email: info@amakipkip.com

- Account Portal: https://account.amakipkip.com

- Support Hours: Monday to Friday, 09:00 – 17:00 SAST (excluding public holidays)

Policy Updates

This policy may be updated at any time. The most recent version will always appear on www.amakipkip.com.
By placing an order after an update, you accept the revised terms.

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At Amakipkip, we want you to love what you wear. However, if something isn’t right, we’re here to help. This Return & Exchange Policy outlines your rights and our procedures in accordance with South African consumer law, including the Consumer Protection Act 68 of 2008 (CPA), and where applicable, international guidelines such as the European Union Consumer Rights Directive.

1. Standard Return Policy (South Africa & General International)

You have 30 calendar days from the date of receiving your order to request a return.

Eligibility Requirements

To qualify for a return:

- The item must be unused, unworn, and in the same condition that you received it.

- All tags, product packaging (e.g., boxes, sleeves, casing), and proof of purchase (receipt or order number) must be included.

- Returns must be pre-authorised — items sent back to us without submitting a return request will not be accepted.

To begin the return process:

- Contact us at info@amakipkip.com, or via your customer account at account.amakipkip.com.

- Clearly include your order number, product(s), reason for return, and any relevant photos if the item is defective or damaged.

2. Return Shipping & Exchange Handling

Courier Charges

- If the return is due to a change of mind, incorrect sizing, or other non-defective reasons, the customer is responsible for:

- Return courier costs to our store.

- Outbound shipping costs for the replacement item.

- If the return is due to our error (wrong item sent, product defect, or transit damage), we will:

- Provide a prepaid return label or organise a collection at no cost to you.

3. Exchanges

If you would like to exchange an item:

- The fastest method is to request a return for the original item.

- Once accepted, place a new order for your desired product, subject to availability.

- Exchanges follow the same inspection and courier procedures outlined above.

4. Non-Returnable & Non-Refundable Items

The following items cannot be returned or exchanged:

- Sale items / clearance stock

- Balaclavas (for hygiene reasons)

Please contact us if you are unsure whether your item qualifies.

5. Defective, Damaged, or Incorrect Items

Please inspect your items immediately upon delivery. If your product:

- Arrives damaged or defective, or

- Is incorrect (wrong item, wrong size, etc.),

Contact us within 48 hours at info@amakipkip.com with photos and order details. We’ll investigate and resolve the matter swiftly — via replacement, repair, or refund.

6. Refunds

Once we receive and inspect your return:

- If approved, your refund will be processed back to your original payment method within 10 business days.

- We will notify you via email upon approval and completion.

- Please note: Refund times depend on your bank or card provider. If 15 business days have passed and you have not received the refund, contact us.

7. EU Customers – 14-Day Cooling-Off Period

If your order is shipped to an EU country:

- You have the right to cancel or return your order within 14 days, for any reason, under the EU Consumer Rights Directive.

- You are eligible as long as the item is unworn, unused, with all original tags and packaging intact.

8. Your Consumer Rights

In line with Section 56 of the South African Consumer Protection Act, you are entitled to:

- A replacement, refund, or repair if an item is defective within six months of purchase.

- Compensation for reasonable loss if a product fails to meet acceptable quality standards and causes further damage.

Amakipkip reserves the right to inspect returned goods to determine eligibility under this law.

9. Contact & Support

For all queries or assistance:
Email: info@amakipkip.com
Customer Account portal: https://account.amakipkip.com

Request Return or Exchange: https://amakipkip.com/tools/trackorder/returnpage

We’re here to support you — with transparency, respect, and quality service.

Policy Revisions

This Return & Exchange Policy may be amended at any time. The most current version is always available at www.amakipkip.com. Continued use of our services constitutes agreement with the updated terms.

Thanks for contacting us. We'll get back to you as soon as possible.

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